Privacy policy

Effective Date: October 30, 2026
Last Updated: October 30, 2026

At CraftedRiad LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from craftedriad.store (the "Site"), or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

1. INFORMATION WE COLLECT

When you visit our Site or place an order for our furniture, we collect several types of information:

A. Information You Provide Directly to Us

  • Contact Information: Your full name, email address, shipping address, billing address, and phone number.
  • Payment Information: Payment details such as credit or debit card numbers. Note: Payment card details are processed directly and securely by our payment processor (Stripe) and are never stored on CraftedRiad servers.
  • Account & Order Details: Order history, items saved to wishlist, customer service communications, and product feedback or reviews.

B. Information Collected Automatically (Device & Usage Data)

When you navigate the Site, we automatically collect certain technical information about your device, including:

  • Device Identifiers: IP address, browser type, operating system, and language settings.
  • Usage Information: Pages viewed, time spent on pages, links clicked, referral sources, and search terms used to reach our Site.
  • Cookies & Tracking Technologies: Small data files stored on your browser to help us recognize you, remember your cart items, analyze traffic, and improve site performance.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including:

  • Fulfilling Orders: To process transactions, handle payment, arrange shipping, send order confirmations, and provide tracking updates.
  • Customer Support: To respond to your inquiries, assist with returns, and resolve any issues with your order.
  • Improving Our Services: To analyze traffic trends, optimize site navigation, troubleshoot technical errors, and enhance overall user experience.
  • Marketing & Communications: To send you promotional emails, special offers, and store announcements (only if you have opted in). You may opt out of marketing communications at any time.
  • Fraud Prevention & Security: To detect, prevent, and investigate potential fraudulent transactions or security breaches.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business:

  • E-Commerce Platform (Shopify): Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage and databases under strict security protocols.
  • Payment Processor: To securely process transactions made with Visa, Mastercard, American Express and other cards, we use Stripe.
  • Fulfillment & Shipping Partners: To deliver your furniture, we share your shipping address, recipient name, and contact phone number with our US warehouse partners and carriers (such as UPS and FedEx).
  • Analytics & Advertising Tools: Services such as Google Analytics and Meta Pixel to analyze traffic and measure advertising efficiency.
  • Legal Compliance: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of CraftedRiad LLC, our users, or others.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to ensure our Site functions smoothly.

Types of cookies we use:

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping cart).
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Functional Cookies: Remember your preferences, such as language or regional settings.
  • Advertising Cookies: Help deliver relevant advertisements tailored to your interests.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to place orders or use certain features on our Site.

5. DATA RETENTION & SECURITY

  • Data Retention: When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete this information, or as required by tax and accounting laws.
  • Data Security: We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. SSL encryption is used for all checkout communications.

6. YOUR RIGHTS AND CHOICES

Depending on where you live (for example, California and other US states with privacy laws), you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request that we correct any inaccurate or incomplete information.
  • Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., tax record retention).
  • Opt-Out of Marketing: Click the "Unsubscribe" link at the bottom of any promotional email, or contact us directly to be removed from our mailing list.
  • Opt-Out of Sale or Sharing: Visit our Your Privacy Choices page.

To exercise any of these rights, please contact us at contact@craftedriad.store.

7. MINORS AND CHILDREN'S PRIVACY

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it.

8. DO NOT TRACK SIGNALS

Because there is no consistent industry understanding of how to respond to "Do Not Track" (DNT) signals, we do not alter our data collection and usage practices when we see a DNT signal from your browser.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal obligations. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

10. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

Company Name: Craftedriad LLC
Email: contact@craftedriad.store
Phone: +1 (917) 728-1671
Mailing Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States