Refund policy

 

 

Effective Date: September 22, 2026
Last Updated: September 22, 2026

At CraftedRiad LLC, we take immense pride in the quality, craftsmanship, and solid wood beauty of every piece we create. We want you to love your furniture as much as we loved crafting it. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.

Please read our Return and Refund Policy carefully to understand your options and rights.

1. 30-DAY RETURN POLICY

We offer a 30-day return window for most items purchased on craftedriad.store. You have 30 calendar days from the date your item is delivered to request a return.

2. RETURN ELIGIBILITY AND CONDITIONS

To be eligible for a return, your item must meet the following criteria:

  • Condition: The furniture must be in its original, unused, and uninstalled condition, free from scratches, stains, pet hair, or modifications.
  • Packaging: Items must be returned in their original protective packaging (including all boxes, foam, hardware, and protective padding).
  • Proof of Purchase: You must provide your order number, receipt, or proof of purchase.

3. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

  • Customized or made-to-order furniture pieces.
  • Clearance, final sale, or floor model items.
  • Gift cards.
  • Items damaged through normal wear and tear, improper assembly, or misuse after delivery.

4. HOW TO INITIATE A RETURN

  1. Request Return Authorization: Email our customer support team at contact@craftedriad.store within 30 days of receiving your delivery. Please include your Order Number, the Name of the Item(s) you wish to return, and the Reason for Return.
  2. Receive Authorization & Instructions: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address/freight instructions. Returns sent back without prior authorization will not be accepted.
  3. Package the Item: Securely pack the item in its original packaging to ensure it is protected during transit.

5. RETURN SHIPPING COSTS

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item sent), the customer is responsible for all return shipping and freight costs.
  • Original Shipping Charges: Original shipping charges (if any) are non-refundable.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully inspect and securely package every solid wood item before shipment. However, if your order arrives damaged, defective, or incorrect during transit:

  1. Inspect Upon Delivery: Please inspect your package and furniture immediately upon arrival.
  2. Report Within 48 Hours: Contact us at contact@craftedriad.store within 48 hours of delivery.
  3. Provide Documentation: Attach clear photographs and/or a short video showing the damage, the outer shipping box, and the shipping label.
  4. Resolution: Once verified, we will arrange for a free replacement, repair part, or a full refund at zero extra cost to you. We will also cover any return shipping fees for damaged or defective items.

7. REFUNDS AND PROCESSING TIME

  • Inspection: Once your returned item is received at our facility, our quality control team will inspect it within 2 to 4 business days.
  • Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.
  • Refund Credit: If approved, your refund will be processed immediately back to your original method of payment (credit card, debit card, or PayPal).
  • Processing Time: Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

8. ORDER CANCELLATIONS

  • Before Shipment: You may cancel your order for a full refund at any time before it has dispatched from our workshop or warehouse. Please email us immediately at contact@craftedriad.store to request a cancellation.
  • After Dispatch: If your order has already shipped, it cannot be canceled. You may instead return the item upon delivery in accordance with this 30-day return policy.

9. CONTACT INFORMATION

For any questions regarding our Return and Refund Policy, or to start a return, please contact us:

Company Name: Craftedriad LLC
Email: contact@craftedriad.store
Mailing Address:
1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110
United States