Shipping policy

 

 

Effective Date: September 22, 2026
Last Updated: September 22, 2026

At CraftedRiad LLC, we recognize that purchasing handcrafted solid wood furniture is an investment in your home. We are committed to ensuring your order is carefully prepared, securely packaged, and delivered safely to your door.

Please review our Shipping Policy to understand our processing times, delivery methods, and shipping rates.

1. FREE SHIPPING OFFER

• Free Insured Shipping: We offer Free Standard Shipping on all orders over $150.00 within the contiguous United States.
• Orders Under $150.00: A flat-rate shipping fee will be calculated and displayed at checkout for orders below $150.00.

2. ORDER PROCESSING AND HANDLING TIMES

Because our furniture is made from solid natural wood and finished by hand, we take extra care to inspect and protect every item before shipment:

• In-Stock Items: Orders for in-stock products are processed and dispatched from our warehouse within 2 to 5 business days (Monday through Friday, excluding federal holidays).
• Order Confirmation: Upon placing an order, you will receive an automated email confirmation detailing your purchase.
• Custom / Made-to-Order Items: If an item is handcrafted to order, the estimated production lead time will be clearly stated on the product page prior to checkout.

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3. ESTIMATED TRANSIT & DELIVERY TIMES

Once your order has been dispatched from our facility, estimated delivery transit times are as follows:

Please note: Transit times are estimates provided by our shipping partners and are not guaranteed. Delays may occasionally occur due to severe weather, carrier bottlenecks, or remote geographic locations.

4. DELIVERY METHODS FOR FURNITURE

To ensure your solid wood furniture arrives safely, we utilize two main delivery methods:

A. Parcel Delivery (FedEx / UPS / USPS)

For smaller, lighter furniture items (such as nightstands, small accent tables, or benches), orders are shipped via standard parcel carriers. No delivery signature is typically required, though tracking will be provided.

B. Freight & LTL Delivery (Heavy / Oversized Items)

For large, heavy solid wood items (such as dining tables, TV stands, and wide drawer chests), we ship via specialized freight carriers:

• Curbside / Threshold Delivery: Standard freight shipping includes curbside or entry-threshold delivery. The carrier will lower the item off the truck at the end of your driveway or main entrance.
• Delivery Appointment: For freight shipments, the carrier will contact you via phone or SMS prior to delivery to schedule a 4-hour delivery window. Please ensure a valid phone number is provided at checkout.
• Recipient Responsibility: Standard freight delivery does not include room-of-choice placement, unboxing, or assembly unless specialized White Glove delivery is arranged in advance.

5. ORDER TRACKING

Once your shipment has departed our workshop, you will receive a Shipping Confirmation Email containing a tracking number and a link to the carrier’s tracking portal. Please allow up to 24–48 hours for the carrier to update tracking scans.

6. INSPECTION UPON DELIVERY & DAMAGED SHIPMENTS

We package all solid wood items in reinforced, multi-layer protective packaging to withstand transit. However, freight damage can occasionally occur.

• Inspect Outer Packaging: Before signing for freight deliveries, please visually inspect the exterior boxes for crushed corners, tears, or punctures.
• Note Damage on Freight Bill: If you notice visible package damage, please ask the delivery driver to note "Damaged Box" on the delivery receipt before signing.
• Report Damage Within 48 Hours: Unpack and inspect your furniture immediately. If you discover internal shipping damage or defects, contact us within 48 hours at contact@craftedriad.store.
• Required Proof: Please email us your Order Number, a brief description of the issue, and clear photos of:
  1. The damaged furniture item.
  2. The damaged exterior shipping box.
  3. The shipping label on the box.
• Our Guarantee: Once verified, CraftedRiad LLC will immediately arrange for a repair part, a complete replacement item, or a full refund at zero additional cost to you.

7. ADDRESS CHANGES AND INCORRECT ADDRESSES

• Address Corrections: If you need to modify your shipping address, please contact us within 24 hours of placing your order at contact@craftedriad.store.
• Rerouting Fees: Once an item has been dispatched or handed to a freight carrier, address changes may not be possible or may incur carrier re-consignment fees, which will be the customer's responsibility.
• Undeliverable / Refused Shipments: If a shipment is returned to us as undeliverable due to an incorrect address provided by the customer, or if a customer refuses a undamaged freight delivery without prior authorization, return freight charges may be deducted from the total refund amount.

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8. SHIPPING RESTRICTIONS (ALASKA, HAWAII, & INTERNATIONAL)

• Contiguous United States: We ship directly to all 48 lower states.
• Alaska, Hawaii, & U.S. Territories: Free shipping does not apply to Alaska, Hawaii, or offshore U.S. territories. Please contact us at contact@craftedriad.store prior to ordering for a custom shipping quote.
• P.O. Boxes / APO / FPO: Because solid wood furniture items are large and heavy, we cannot ship to P.O. Boxes or military APO/FPO addresses. A physical street address is required for all orders.
• International Shipping: Currently, we only process online orders within North America. For international inquiries, please reach out to our support team.

9. CONTACT INFORMATION

If you have questions about shipping, delivery tracking, or specialized delivery arrangements, please contact our team:

Company Name: Craftedriad LLC
Email: contact@craftedriad.store
Mailing Address:
1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110
United States